Service Department Representative

4 weeks ago


McAllen, Texas, United States RGV Tire Pros Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service Department Clerk to join our team at RGV Tire Pros. As a Service Department Clerk, you will be responsible for creating repair orders, communicating with customers, and ensuring a seamless service experience.

Key Responsibilities
  • Meet and greet customers, providing exceptional customer service and ensuring their needs are met.
  • Create Repair Order Requests (RORs) detailing the service to be performed or merchandise to be sold, obtaining customer approval before delivering the order to service personnel.
  • Review completed repairs or services performed with customers, collecting payment and ensuring customer satisfaction.
  • Maintain the cleanliness of the showroom and re-stock display as needed.
  • Perform daily cash/sales procedures at the close of business day.
  • Comply with Company Quality Control Program, Company Safety Policy, OSHA, and EPA regulations.
Requirements
  • High School graduate or comparable vocational training.
  • Knowledge of computerized sales and marketing software.
  • Knowledge of auto/truck tire, lubrication, and maintenance issues.
  • Experience using Mitchell Repair, Activant, All-Data, and vehicle service manuals to research and determine the resolution of malfunctions.
  • Preferred experience: 2+ years in a retail environment, preferably auto/truck tire, lubrication, and maintenance.
  • 3+ years experience as a Service Advisor in an auto repair store, auto dealership, or comparable professional environment.
  • Experience as a vehicle mechanic or lubrication technician.


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