Customer Service Representative

3 weeks ago


Lockport, Illinois, United States PrideStaff Full time

PrideStaff is seeking a Customer Service Representative for a manufacturing company located in the Lockport area. This is a temp to hire position with a pay rate of $18/hr+ DOE. The successful candidate will be responsible for maintaining relationships with existing and new customers.

Key Responsibilities:

  • Maintain thorough knowledge of company products, including product specifications, standard operating procedures, prices, promotions, and other required information.
  • Provide friendly and professional customer service via phone and email.
  • Assist clients in choosing products to meet their needs.
  • Enter orders into systems and ensure customer satisfaction.
  • Collect payments from customers and review accounts regularly.
  • Recognize parts codes and sizes, and assist with returns and replacements.
  • Obtain customer feedback and complaints, and provide solutions in a timely and professional manner.
  • Maintain and organize customer files and records.
  • Make phone calls or emails to bring back old customers.
  • Attract potential customers by providing product and service information.
  • Report customer needs and requests to management, and recommend potential products and services.

Requirements:

  • Previous experience with order entry programs and CRM systems, such as Quickbook, Fishbowl, NetSuite, etc.
  • Above average skills in Microsoft Word and Excel.
  • Typing speed and high accuracy.
  • Strong verbal and written communication skills.
  • Ability to build rapport with customers instantly.
  • Strong ability to multi-task and prioritize proficiently.
  • Professionalism, patience, maturity, and integrity in all interactions.

Benefits of working with PrideStaff:

  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Short-term Disability
  • 401(k) Retirement Plan
  • Holiday Pay


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