Customer Service Representative
3 weeks ago
PrideStaff is seeking a Customer Service Representative for a manufacturing company located in the Lockport area. This is a temp to hire position with a pay rate of $18/hr+ DOE. The successful candidate will be responsible for maintaining relationships with existing and new customers.
Key Responsibilities:
- Maintain thorough knowledge of company products, including product specifications, standard operating procedures, prices, promotions, and other required information.
- Provide friendly and professional customer service via phone and email.
- Assist clients in choosing products to meet their needs.
- Enter orders into systems and ensure customer satisfaction.
- Collect payments from customers and review accounts regularly.
- Recognize parts codes and sizes, and assist with returns and replacements.
- Obtain customer feedback and complaints, and provide solutions in a timely and professional manner.
- Maintain and organize customer files and records.
- Make phone calls or emails to bring back old customers.
- Attract potential customers by providing product and service information.
- Report customer needs and requests to management, and recommend potential products and services.
Requirements:
- Previous experience with order entry programs and CRM systems, such as Quickbook, Fishbowl, NetSuite, etc.
- Above average skills in Microsoft Word and Excel.
- Typing speed and high accuracy.
- Strong verbal and written communication skills.
- Ability to build rapport with customers instantly.
- Strong ability to multi-task and prioritize proficiently.
- Professionalism, patience, maturity, and integrity in all interactions.
Benefits of working with PrideStaff:
- Medical, Rx, and Wellness Benefits
- Dental and Vision Plan Options
- Short-term Disability
- 401(k) Retirement Plan
- Holiday Pay
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