IT Support Specialist

6 days ago


Florida, United States Insight Global Full time
Job Title: Tier 2 Help Desk

This is a remote 6-month contract opportunity to join Insight Global's team as a Tier 2 Help Desk specialist. In this role, you will be responsible for assisting with a PC refresh project and a Windows 11 upgrade, as well as handling advanced IT service requests and escalations across the organization.

Key Responsibilities:
  • Assist with PC refresh project and Windows 11 upgrade
  • Handle advanced IT service requests and escalations
  • Provide assistance to employees regarding computer hardware and software
  • Field tickets via phone, email, and in-person
Requirements:
  • High School Diploma/GED
  • 3-5 years of IT support services experience
  • Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management, and troubleshooting
  • Working knowledge of core Internet protocols, including TCP/IP, DNS, FTP, etc.
  • Experience with Microsoft Windows 2012R2 and 2016 server environments, including installation and configuration of Active Directory
Nice to Have:
  • Dental IT Help Desk experience
  • Preferred certifications: CompTIA A+ / CompTIA Network+/MCSE
  • Experience managing Microsoft Hyper-V environment
  • Experience with Dental X-Ray / Imaging systems, with a focus on integration with the workstation and dental practice management software
  • Experience with Cisco Meraki preferred


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