IT Support Specialist
6 days ago
This is a remote 6-month contract opportunity to join Insight Global's team as a Tier 2 Help Desk specialist. In this role, you will be responsible for assisting with a PC refresh project and a Windows 11 upgrade, as well as handling advanced IT service requests and escalations across the organization.
Key Responsibilities:- Assist with PC refresh project and Windows 11 upgrade
- Handle advanced IT service requests and escalations
- Provide assistance to employees regarding computer hardware and software
- Field tickets via phone, email, and in-person
- High School Diploma/GED
- 3-5 years of IT support services experience
- Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management, and troubleshooting
- Working knowledge of core Internet protocols, including TCP/IP, DNS, FTP, etc.
- Experience with Microsoft Windows 2012R2 and 2016 server environments, including installation and configuration of Active Directory
- Dental IT Help Desk experience
- Preferred certifications: CompTIA A+ / CompTIA Network+/MCSE
- Experience managing Microsoft Hyper-V environment
- Experience with Dental X-Ray / Imaging systems, with a focus on integration with the workstation and dental practice management software
- Experience with Cisco Meraki preferred
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