Beverage Service Associate
2 weeks ago
Café Customer Experience Representative
Company: Columbus Region
Position Type: Part-Time
FLSA Status: Non-Exempt
Position Overview:
As a Café Customer Experience Representative, you will play a vital role in creating a welcoming atmosphere for our customers. Your primary responsibility will be to provide exceptional service that encourages repeat visits. You will assist in achieving sales and profitability targets while adhering to quality assurance standards.
Key Responsibilities:
- Foster an inviting environment that makes customers feel valued and appreciated.
- Develop and maintain knowledge of café products to effectively respond to customer inquiries and make recommendations.
- Prepare beverages according to established recipes and customer preferences, ensuring quality and presentation.
- Process transactions accurately and efficiently, following company best practices.
- Engage customers by offering samples and informing them about café specials.
- Ensure that products are fresh and meet quality standards by checking expiration dates and managing inventory.
- Utilize café equipment safely and according to guidelines, including espresso machines and blenders.
- Maintain cleanliness and organization in the café area, adhering to food safety regulations.
- Report any safety concerns or equipment issues to management promptly.
Qualifications:
- Ability to handle high-pressure situations with composure.
- Strong communication skills.
- Basic math skills for handling transactions.
- Must be at least 18 years of age.
Preferred Experience:
- Previous experience in retail or customer service.
- Proficiency in a second language is a plus.
Benefits:
We offer competitive pay, flexible scheduling, and opportunities for advancement within the company. Join us in our mission to provide outstanding service and create memorable experiences for our customers.
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