Senior Desktop Engineer

9 hours ago


New York, New York, United States FirstPRO Full time
Desktop Engineer Opportunity

FirstPRO is seeking a skilled Desktop Engineer to support our clients' desktop systems. This role involves ensuring the smooth deployment, management, and support of desktop environments.

Key Responsibilities
  • Design, create, and manage application packages for deployment using SCCM and Microsoft Intune.
  • Develop and maintain desktop images for various operating systems and configurations.
  • Efficiently deploy these images to both new and existing systems, adhering to client requirements and best practices.
  • Establish and maintain software and hardware inventory tracking systems.
  • Oversee patch management processes, including the deployment and verification of updates.
  • Generate detailed reports on patch status, compliance, and any encountered issues.
  • Collaborate with clients to understand their IT needs and challenges, providing expert advice and support for desktop environment management, troubleshooting, and optimization.
  • Create and maintain thorough documentation for processes, configurations, and deployments.
  • Diagnose and resolve complex issues related to desktop environments.
Requirements
  • Demonstrated experience in a desktop engineering role, with a strong background in managing and deploying desktop environments using Intune and SCCM.
  • Proficiency in Microsoft Intune and SCCM for application management and deployment.
  • Experience in creating and deploying desktop images.
  • Knowledge of software and hardware inventory management.
  • Ability to generate and interpret patch management reports.
  • Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are preferred.


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