Client Service Associate

1 week ago


Warrenville, Illinois, United States Corporate America Family CU Full time

Embark on a Fulfilling Career with Corporate America Family Credit Union (CAFCU)

As a Member Service Representative, you will be the initial point of contact for our valued members. In this pivotal role, you will enhance the member experience and represent the voice of CAFCU. Your responsibilities will include addressing member inquiries regarding accounts, loans, online banking, and transaction processing. Your commitment to delivering exceptional service will ensure that every member leaves satisfied with their experience. Ideal candidates possess a sincere passion for assisting others and a knack for problem-solving. This position entails a 10-hour workday (7:30 AM - 5:30 PM) from Monday to Friday, with the branch closed on Wednesdays.

We Offer a Comprehensive Package:

At CAFCU, you will thrive in a vibrant culture that promotes a positive work atmosphere, outstanding benefits, competitive compensation, and a commitment to employee development.

Explore the benefits tailored for you and your family:

  • Various medical and dental insurance plans, including optional vision coverage
  • Tuition assistance, wellness reimbursements, and an employee assistance program
  • Generous paid time off with 11 holidays and ample PTO
  • A 401(k) plan with company matching
  • A rewarding employee referral program
  • A four-day work week
  • And additional perks
Qualifications:

What makes you an ideal candidate?
  • You are a goal-oriented individual who enjoys engaging with people
  • You maintain professionalism in all interactions with our members
  • You possess strong listening skills to assess and understand members' financial needs, providing suitable product recommendations
Requirements:
  • High school diploma or equivalent
  • At least 1 year of cash handling experience or prior experience as a teller/MSR in a credit union or similar environment
  • Exceptional verbal and written communication abilities
  • Capability to work at a desk for extended periods, with reasonable accommodations available
  • Strong mathematical skills
  • Occasional travel may be required
Job Type: Full-time

Salary: $37,000 - $46,000 annually

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development support
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
Work Environment:
  • Office setting
Schedule:
  • 10-hour shifts
Education:
  • High school diploma or equivalent (Preferred)
Experience:
  • Cash handling: 1 year (Preferred)
  • Banking: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
Work Location: In-person

Job Type: Full-time

Salary: $37,000 - $46,000 annually

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Opportunities for career advancement
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
Work Environment:
  • Office setting
Schedule:
  • 10-hour shifts
Experience:
  • Cash handling: 1 year (Preferred)
  • Banking: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
Work Location: In-person

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