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Client Support Specialist

2 months ago

Dania Beach, Florida, United States SNI Technology Full time

Customer Service Specialist
SNI Technology

As a Customer Service Specialist, you will serve as the primary contact for our clients, assisting them in resolving their concerns and ensuring a seamless and positive experience. This role offers a pathway for those looking to advance their careers in customer support within a vibrant and encouraging atmosphere.

Key Responsibilities:

  • Respond to incoming client inquiries and deliver outstanding service.
  • Accurately document and track client interactions using designated software.
  • Employ emotional intelligence to effectively address and resolve client challenges.
  • Exhibit a strong commitment to punctuality and attendance, ensuring dependability in your position.
  • Work collaboratively with colleagues to enhance processes and improve client satisfaction.

Required Qualifications:

  • Previous experience in customer support or call center settings.
  • High emotional intelligence with the capability to empathize with clients.
  • Reliable transportation and a solid record of punctuality and attendance.
  • Experience with software tools for tracking communications is advantageous.
  • Bilingual abilities are beneficial, though not mandatory.

Benefits of Working with Us:

  • Comprehensive health insurance options for you and your family.
  • Generous paid time off policy.