Digital Transformation Expert
6 days ago
Arena is seeking a seasoned Digital Transformation Expert to join our ALM team. As a key player in shaping our customers' product innovation processes, you will leverage Codebeamer, an agile Application Lifecycle Management (ALM) solution, to streamline development, enhance quality, and reduce costs.
About the RoleWe are looking for a skilled professional with a strong background in software consulting and experience in programming languages like Java, C++, or JavaScript. Your expertise in relational database technologies such as Oracle, MySQL, or PostgreSQL will also be valuable assets in this role.
Key Responsibilities- Drive implementation services excellence by supporting pre-sales opportunities and ensuring ARR growth through customer satisfaction.
- Provide technical advisory services and mentorship to PTC partners.
- Support field readiness and continuous improvement by collaborating with internal teams and soliciting feedback from the field.
- Develop best practices and scale implementation subject matter expertise to support Service Offer Management.
- Partner support: develop documentation to assist partners in implementing PTC ALM solutions.
- Cross-functional collaboration: provide segment-specific subject matter expertise in cross-functional initiatives.
- Community practice evangelism: share segment/industry-specific expertise throughout the technical community of practice.
- Customer escalation support: act as an advisor on escalated accounts.
- Develop and present technical presentations and customized demonstrations of PTC Codebeamer to customers, prospects, and partners.
- Organize and support technical workshops based on customers' and partners' business needs.
- Consult on potential solutions and/or alternatives to key customer and partner challenges.
- Act as a technical project manager for customer projects, working with partners, solution centers, and R&D.
- Analyze customers' processes and PTC solution value to support the use of core product in line with best practice guidance.
- Create technical documentation to empower customers to make the most of our products.
- Investigate and resolve technical issues, working closely with the customer and engineering teams.
- Contribute to the creation of reference architectures and frameworks that enable customers to scale and optimize their use of our software.
- Excellent relationship-building capabilities, high-energy, and results-oriented with a customer-first mentality.
- Problem-solving and troubleshooting skills.
- First-class attention to detail and solution-finding.
- Excellent presentation skills.
- Excellent written and verbal communication skills in English is mandatory.
- Knowledge of the ALM space with associated technologies.
As a valued member of our team, you will enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We are proud to offer a diverse and inclusive work environment where everyone feels welcome and empowered to bring their unique perspectives and talents to the table. Arena values diversity and is committed to being an equal opportunity employer.
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