Technical Support Specialist

1 month ago


Texas City, Texas, United States Advanced Solutions International Full time
Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our team at Advanced Solutions International.

As a Technical Support Engineer, you will play a critical role in providing technical support for TopClass and associated integrations. Your primary responsibility will be to address technical issues raised by clients and partners, propose solutions, and participate in code deployment.

Your responsibilities will include resolving tier 2 and 3 technical issues, collaborating with teammates, and maintaining a strong understanding of TopClass functionality. You will also be expected to deliver timely reproduction, analysis, and solution of technical issues for clients, and follow established standards and guidelines to deliver high-quality solutions.

Requirements:
  • Bachelor’s degree in Computer Science, Information Science or related field, or equivalent experience
  • 2+ years of experience in technical support delivery
  • Experience in Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX and REST
  • Superior time management and multi-tasking abilities
  • Solid interpersonal and communication skills
  • Excellent ability to collaborate successfully with others

What We Offer:
  • Part of Advanced Solutions Holdings, a global software leader
  • Fun, friendly, and casual work environment
  • Excellent remuneration and generous annual leave
  • Opportunities for professional growth and development


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