Customer Service Representative

3 days ago

Lafayette, Louisiana, United States Tire Choice Auto Service Centers Full time
Job Description

Tire Warehouse is a leading provider of automotive maintenance and repair services. We are seeking a highly skilled Guest Care Specialist to join our team.

About the Role:

The Guest Care Specialist will be responsible for providing exceptional customer service, ensuring a positive experience for our guests. This role involves engaging with guests, scheduling appointments, building trust, and presenting necessary services following our established selling process.

Responsibilities:

  • Complete Monro's training program to execute the Monro selling process.
  • First point of contact for guests on the phone and in-store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Under the direction of management, assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies. Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services offered by Tire Warehouse.
  • Understand and adhere to company policies and procedures, governmental standards, including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.
  • Other duties as assigned.

Requirements:

  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work days, evenings, weekends, and holidays.

Estimated Salary Range: $16.00 - $19.00 per hour.

About Us:

Tire Warehouse is a leader in the automotive maintenance and repair services industry. Our success is driven by employing great people who commit every day to putting our guests first – selling them only what they need and making sure the work performed on their cars is done right the first time, every time.

We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.

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