Sales and Support Representative

1 week ago


Salina, Kansas, United States DCC Propane, LLC Full time
About the Job

We are seeking a highly skilled Sales and Support Representative to join our team at DCC Propane, LLC. This role will be responsible for providing exceptional customer service and support to our customers across various industries.

Job Summary

The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required.

Key Responsibilities
  • Provide Exceptional Customer Service: Resolve or escalate customer inquiries and/or complaints as needed.
  • Process Transactions: Process counter transactions, document and update customer records based upon interactions.
  • Manage Customer Accounts: Process payments and maintain customer accounts.
  • Assist with Collections: Assist with light collections or handle billing inquiries as assigned.
Requirements
  • Education: High school diploma / GED is required.
  • Experience: Minimum of 3 years of experience in an office environment preferred.
  • Skills and Qualifications: Ability to provide excellent customer service and build rapport with customers, exercise solid organizational and communication skills, good phone skills and computer literacy (MS Office), ability to work independently and effectively manage time.
Estimated Salary Range

$55,000 - $80,000 per year, depending on experience.



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