Telecom Support Team Lead

21 hours ago


Virginia Beach, Virginia, United States Priority Staffing Full time
About the Job:
Become a Customer Care Manager with Priority Staffing: Elevate Your Career in Customer Service Management

We invite highly motivated and results-driven professionals to apply for our Customer Care Manager position. In this exciting opportunity, you will oversee the day-to-day operations of our call center, leading a team of customer service representatives to deliver exceptional customer experiences. If you have a passion for customer service, leadership, and operational excellence, join us in shaping the future of customer-centric business practices.

Responsibilities:
• Develop and implement strategies to drive customer satisfaction, retention, and loyalty.
• Foster a positive, engaging, and collaborative work environment that promotes employee engagement and well-being.
• Analyze call center data to identify trends, areas for improvement, and opportunities for growth.
• Collaborate with other departments to improve customer service processes and address recurring issues.

Requirements:
• 3-5 years of experience in call center management or a similar role.
• Strong leadership and team management skills, with excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office, particularly Excel, and call center software and CRM tools.
• Bachelor's degree in Business Administration, Communications, or a related field (preferred).

Compensation Package: $70,000 - $90,000 per annum, dependent on experience and qualifications. Our company offers a dynamic work environment, opportunities for growth and development, and competitive compensation.

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