Virtual IT Manager Team Lead

2 days ago


Virginia Beach, Virginia, United States Endurance IT Services Full time
About Endurance IT Services

We are a Managed IT Services provider seeking an experienced Virtual IT Manager to join our team. As a Virtual IT Manager, you will play a key role in managing the IT infrastructure of our clients, acting as the primary technical contact and ensuring service delivery meets our high standards.

With 20-30 clients under your management, you will focus on guiding their IT and infosec strategy, reducing reactive support, and maintaining customer retention. Your work schedule will be from 8am-5pm Monday thru Friday, with availability for overtime and weekends as needed.

Key Responsibilities
  • Client Satisfaction: Uphold our core values of client satisfaction, staff retention, and community involvement.
  • Client Network Knowledge: Develop and maintain detailed knowledge of each client's network and documentation.
  • Proactive Services: Perform regular onsite proactive services and simple technology implementations.
  • Implementation Engineer: Act as the primary implementation engineer for assigned clients.
  • Best Practices: Implement and define best practices, assess business risks, and recommend upgrades.
  • Clinet Satisfaction Coordination: Ensure client satisfaction and coordinate with the vCIO.
  • Ticket Escalation: Handle ticket escalation and perform root-cause analysis.
  • Special Projects: Participate in special projects and tasks as assigned.
Requirements
  • Educational Background: Associate's degree in IT or related field required; Bachelor's Degree preferred.
  • Experience: 5+ years of experience in network/IT systems and troubleshooting.
  • Technical Skills: Extensive proficiency with IT hardware and software, including Microsoft server and desktop OS, network components, server virtualization, and cloud services.
  • Certifications: Preferred certifications: Microsoft and Cisco.
  • Travel Requirements: Position requires 80% travel.
Estimated Salary Range

$90,000 - $120,000 per year, depending on location and experience.



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