Service Support Advisor
5 days ago
Join Foundation Automotive Corp as a Service Advisor and become an integral part of our team In this role, you'll have the opportunity to deliver exceptional customer service, exceed sales targets, and contribute to the success of our dealership.
About the Role
This position requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
You'll be responsible for evaluating vehicle service needs, offering additional services, and writing up repair orders – all while maintaining a high level of customer satisfaction.
Responsibilities
- Develop and implement effective strategies to increase customer satisfaction and loyalty.
- Collaborate with technicians and parts department to ensure timely completion of work.
- Communicate regularly with customers regarding the status of their vehicle.
- Meet customer service standards by achieving 'above district' customer service information scores.
- Exceed sales targets by upselling and cross-selling services to customers.
Requirements
- High School diploma or equivalent
- Proven ability to provide exceptional customer experience.
- Ability to sell a minimum quota according to dealership standards.
- Valid driver's license and acceptable driving record
- Successful completion of pre-employment screening
- Authorization to work in the USA.
$55,000 - $65,000 per year
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