Automotive Service Specialist

2 days ago


Wheat Ridge, Colorado, United States Foundation Automotive Corp Full time
Service Advisor

Foundation Automotive Corp is seeking an experienced and skilled individual to join our team as a Service Advisor. This role plays a vital part in the success of our dealership, ensuring that customers receive exceptional service and support.

About the Job
  • This position requires strong communication and interpersonal skills to effectively interact with customers, technicians, and other team members.
  • The successful candidate will be responsible for evaluating vehicle service needs, offering additional services, and writing up repair orders.

Responsibilities
  • Set, confirm, and prepare for appointments with customers to expedite their service experience.
  • Greet customers in a timely and friendly manner and develop customer loyalty.
  • Determine vehicle service needs based on customer information and a vehicle walk-around.
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
  • Produce repair orders for customers with full transparency including cost and time estimates.
  • Communicate frequently with technicians and parts department to ensure timely completion of work.
  • Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
  • Follow-up with customers on the status of their vehicle, based on customer specifications.
  • Create a positive vehicle delivery experience for the customer.
  • Meet customer service standards by achieving 'above district' customer service information scores.
  • Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
  • Providing an exceptional customer experience to drive loyalty.
  • Safeguard dealership assets and customer data.
  • Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information.
  • Maintain professional personal appearance.
  • Complete required training assigned through the company training portal.
  • Adhere to consistent and reliable work schedule.
  • Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand.
  • Effectively perform duties and responsibilities in a safe manner.

Requirements
  • High School diploma or equivalent
  • Proven ability to provide exceptional customer experience.
  • Ability to sell a minimum quota according to dealership standards.
  • Valid driver's license and acceptable driving record
  • Successful completion of pre-employment screening
  • Authorization to work in the USA.

$55,000 - $65,000 per year



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