Automotive Service Specialist
2 days ago
Foundation Automotive Corp is seeking an experienced and skilled individual to join our team as a Service Advisor. This role plays a vital part in the success of our dealership, ensuring that customers receive exceptional service and support.
About the Job
- This position requires strong communication and interpersonal skills to effectively interact with customers, technicians, and other team members.
- The successful candidate will be responsible for evaluating vehicle service needs, offering additional services, and writing up repair orders.
Responsibilities
- Set, confirm, and prepare for appointments with customers to expedite their service experience.
- Greet customers in a timely and friendly manner and develop customer loyalty.
- Determine vehicle service needs based on customer information and a vehicle walk-around.
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
- Produce repair orders for customers with full transparency including cost and time estimates.
- Communicate frequently with technicians and parts department to ensure timely completion of work.
- Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
- Follow-up with customers on the status of their vehicle, based on customer specifications.
- Create a positive vehicle delivery experience for the customer.
- Meet customer service standards by achieving 'above district' customer service information scores.
- Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
- Providing an exceptional customer experience to drive loyalty.
- Safeguard dealership assets and customer data.
- Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information.
- Maintain professional personal appearance.
- Complete required training assigned through the company training portal.
- Adhere to consistent and reliable work schedule.
- Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand.
- Effectively perform duties and responsibilities in a safe manner.
Requirements
- High School diploma or equivalent
- Proven ability to provide exceptional customer experience.
- Ability to sell a minimum quota according to dealership standards.
- Valid driver's license and acceptable driving record
- Successful completion of pre-employment screening
- Authorization to work in the USA.
$55,000 - $65,000 per year
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