Insurance Policy Support Specialist

3 weeks ago


Wheat Ridge, Colorado, United States State Farm Insurance Full time

At State Farm Insurance, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers by assisting with inquiries, complaints, and policy changes.

Key Responsibilities:
  • Policy Support: Assist customers with policy applications, renewals, and cancellations.
  • Billing and Payments: Process billing and payment inquiries in a timely and efficient manner.
  • Issue Resolution: Resolve customer issues and complaints in a professional and courteous manner.
  • Record Maintenance: Maintain accurate customer records and update information as needed.
Requirements:
  • Fast-Paced Environment: Able to work in a fast-paced environment with multiple priorities and deadlines.
  • Excellent Communication: Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
  • Confidentiality: Able to maintain confidentiality and handle sensitive information with discretion.
  • Education: High school diploma or equivalent required.
What We Offer:
  • Competitive Salary: $50,000 - $70,000 per year based on experience.
  • Ongoing Training: Opportunities for ongoing training and development to enhance your skills and knowledge.
  • Career Advancement: Opportunities for career advancement and growth within the company.


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