Vehicle Maintenance Coordinator
3 weeks ago
We're seeking a highly skilled and experienced Service Advisor to join our team at Foundation Automotive Corp. As a key member of our sales team, you'll play a crucial role in providing exceptional customer service and ensuring the smooth operation of our dealership.
About Us
We're a growing automotive group with 28 dealerships across the United States, committed to delivering top-tier automotive solutions and building a company of trust, excellence, and innovation.
We value Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation, and Continuous Improvement – and we're looking for someone who shares these values.
Responsibilities
- Evaluate vehicle service needs and offer additional services to customers.
- Write up repair orders with full transparency including cost and time estimates.
- Communicate frequently with technicians and parts department to ensure timely completion of work.
- Contact customers regarding any changes in the estimate or promise time.
- Follow-up with customers on the status of their vehicle.
- Create a positive vehicle delivery experience for the customer.
- Meet customer service standards by achieving 'above district' customer service information scores.
Requirements
- High School diploma or equivalent
- Proven ability to provide exceptional customer experience.
- Ability to sell a minimum quota according to dealership standards.
- Valid driver's license and acceptable driving record
- Successful completion of pre-employment screening
- Authorization to work in the USA.
$55,000 - $65,000 per year
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