Guest Services Representative

2 days ago


Yosemite National Park, United States Aramark Full time
Job Title: Guest Services Representative

We are seeking a highly skilled Guest Services Representative to join our team. This is a great opportunity for individuals who enjoy providing exceptional customer service and working in a fast-paced environment.

Job Summary:

  • Greet and provide customer service to guests while anticipating their needs.
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Book reservations, rentals, and coordinate registration.
  • Operate a register and/or software system to complete cash and credit card transactions.
  • Answers phone calls and delivers messages as needed.
  • Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
  • Coordinate resolution of guest concerns.
  • Communicates closely with all departments to ensure a seamless guest experience.

About the Role:

  • Previous guest services experience required.
  • Previous cash handling experience preferred.
  • Demonstrates excellent customer service skills.
  • Demonstrates interpersonal and communication skills, both verbal and written.
  • Demonstrate organizational skills, accuracy, and attention to detail.

Benefits:

  • A competitive hourly rate of $17.60.
  • The opportunity to work with a dynamic and supportive team.
  • Ongoing training and development opportunities.


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