Front Desk Coordinator

3 weeks ago


Goleta, California, United States Western Dental & Orthodontics Full time
Job Summary

We are seeking a highly skilled and organized Receptionist to join our team at Western Dental & Orthodontics. As a Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing appointments, and maintaining a clean and friendly waiting area.

Key Responsibilities:

  • Provide exceptional customer service to patients, responding to their questions and concerns in a timely and professional manner.
  • Manage appointments, scheduling, and patient registration, ensuring accuracy and efficiency.
  • Answer and direct phone calls, responding to voicemails and messages in a timely manner.
  • Maintain a clean and organized waiting area, ensuring a positive patient experience.
  • Process patient payments, handle cash and credit transactions, and maintain accurate records.
  • Support the Office Manager and PDM in achieving practice goals and objectives.
  • Participate in local marketing initiatives to drive brand awareness and new patient growth.

Requirements:

  • High school diploma or equivalent required; some college or vocational training preferred.
  • Previous experience in a medical or dental office setting, preferably as a Receptionist or Administrative Assistant.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and management.
  • Proficiency in using multi-line phones, computers, and software applications, including scheduling and patient management systems.

Benefits:

  • Paid Time Off (PTO) and holidays.
  • Medical, dental, and vision insurance.
  • 401K plan with company match.
  • Competitive salary and opportunities for growth and advancement.


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