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Night Audit and Front Desk Associate

2 months ago

Goleta, California, United States Arbor Lodging Management Full time
Job Title: Overnight Night Audit

Job Summary:

Arbor Lodging Management is seeking a detail-oriented and organized Night Audit and Front Desk Associate to join our team. As a Night Audit and Front Desk Associate, you will be responsible for ensuring the accuracy of front office accounting records, summarizing and compiling financial information, and providing exceptional guest service.

Responsibilities:

  • Verify the accuracy of front office accounting records and prepare a summary of cash, check, and credit card activities.
  • Track room revenue, occupancy percentages, and other front office operating statistics.
  • Process guest charges, vouchers, and credit card transactions.
  • Monitor the current status of coupon, discount, and other promotional programs.
  • Ability to function as a front desk agent to perform check-ins and check-outs, as well as wake-up calls.
  • Summarize results of operations for management and prepare End of Day procedures.
  • Balance the day's charges, making corrections as necessary.
  • Run end of day process in designated location systems.
  • Respond to guest needs, special requests, and complaints, and alert the appropriate manager as needed.

Requirements:

  • High school graduate or equivalent.
  • Experience handling cash, accounting procedures, and general administrative tasks.
  • Excellent customer service skills.
  • Ability to lift 50 lbs and sit, stand, or walk for extended periods of time.

Benefits:

  • Competitive salaries.
  • Annual review with increase potential.
  • 401k program with company match.
  • Additional benefits may be available.

About Arbor Lodging Management:

Arbor Lodging Management is a leading hotel investment and management company with a portfolio of hotels across the United States. We are committed to providing exceptional guest experiences and fostering a culture of growth, development, and progression within our properties.

Our Guiding Principles:

  • Do the Right Thing - Operate and act with integrity in all you do.
  • Lead with Heart - Be kind, passionate, and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity, respect individual opinions, and ideas.

Equal Employment Opportunity:

Arbor Lodging Management provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.