Retail Support Specialist

3 days ago


North Little Rock, Arkansas, United States Bepoz Full time

Job Overview

We are seeking a highly skilled Retail Support Specialist to join our team at Bepoz America. As a key member of our support team, you will provide technical assistance to our customers in the U.S and Canada, ensuring they receive top-notch service and support.

Key Responsibilities:

  • Provide direct customer support via phone, email, or remote desktop sessions.
  • Analyze and resolve technical issues related to our point of sale software and hardware.
  • Collaborate with internal teams to develop effective solutions for complex technical challenges.
  • Maintain accurate records of customer interactions and issue resolutions.
  • Participate in ongoing training and professional development to stay up-to-date on the latest technology and industry trends.

Requirements:

  • Excellent communication and problem-solving skills.
  • Proficiency in Windows operating systems and familiarity with point of sale software.
  • Ability to work independently and as part of a team.
  • Demonstrated experience in a technical support role, preferably in the retail or hospitality industry.
  • A strong passion for learning and staying current with industry developments.

Salary Range: $50,000 - $65,000 per year, depending on experience.

About Us:

Bepoz America is a leading provider of innovative point of sale solutions for the retail and hospitality industries. Our commitment to delivering exceptional customer service and support sets us apart from the competition. Join our dynamic team and be part of shaping the future of point of sale technology.



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