Retail Support Technician Lead

5 days ago


North Little Rock, Arkansas, United States Bepoz Full time
Job Summary

We are seeking a Retail Support Technician Lead to join our team at Bepoz America. As a key member of our support team, you will provide technical assistance to resellers and direct customers, ensuring they have a positive experience with our point of sale software.

Your primary responsibilities will include troubleshooting issues with point of sale software and hardware, collaborating with colleagues to resolve complex problems, and participating in ongoing training and professional development.

Responsibilities:

  • Respond to customer inquiries and provide technical support via phone, email, or remote desktop access
  • Diagnose and resolve issues with point of sale software and hardware
  • Collaborate with colleagues to ensure effective issue resolution and customer satisfaction
  • Develop and maintain knowledge of point of sale software and hardware through ongoing training and professional development

Requirements:

  • 2+ years of experience in a technical support role
  • Strong understanding of computer systems, mobile devices, and other tech products
  • Experience with LAN/WAN networks and configuration/security settings in various Windows OS versions
  • Proficiency in English and excellent communication skills
  • Customer-oriented and cool-tempered

Estimated Salary: $58,000 - $68,000 per year



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