Healthcare Reception Specialist
1 week ago
ENT and Allergy Associates of Florida has a rich history of providing exceptional care to our patients. We are looking for a dedicated Medical Receptionist to support our operations in a full-time capacity.
Position Summary:
The ideal candidate will possess strong multitasking abilities and a proactive attitude, managing a busy front desk environment efficiently. This role is crucial in ensuring that our patients receive the highest level of service and support.
Key Responsibilities:
- Deliver outstanding customer service to all patients and visitors.
- Manage multi-line phone systems effectively.
- Welcome patients upon arrival, facilitate check-in, and gather necessary insurance details.
- Distribute intake forms and essential office policy documents to patients.
- Process patient payments for co-pays and self-pay visits.
- Conduct insurance verifications as required.
- Schedule appointments for new and returning patients based on provider availability.
- Maintain both physical and electronic patient records accurately.
- Contact patients to remind them of appointments and assist with scheduling additional services.
- Provide guidance and support to patients as needed.
Qualifications:
- At least one year of experience in a medical office setting.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Capability to prioritize tasks and manage a high volume of patient interactions.
- A collaborative team player.
- Familiarity with medical terminology.
- Proficient in computer applications.
- Fluency in multiple languages is an advantage.
Benefits Offered:
- Comprehensive Medical, Dental, and Vision coverage.
- Company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance after one year of employment.
- 401(K) retirement plan eligibility after one year.
- Paid holidays from the start of employment.
- Paid Time Off accrued per pay period.
Physical Requirements: The role requires the ability to perform various physical tasks, including sitting, standing, and lifting up to 10 pounds. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions.
We are committed to equal employment opportunities and maintain a tobacco-free workplace.
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