Process Controls Manager

4 weeks ago


Portland, Tennessee, United States Dorman Products Full time

Job Summary

As a key member of our team, you will be responsible for managing training development and process documentation activities. This role requires a strong focus on quality improvement and ensuring that our contributors have the necessary knowledge and skills to excel in their roles.

Primary Duties

  • Identify future training needs and research new training methods, processes, and materials to enhance contributor knowledge.
  • Create best practice curriculums between sites to facilitate improved customer quality.
  • Develop training aids such as manuals and handbooks using current and future process documentation aids.
  • Design and manage internal document control systems for process accuracy.
  • Develop and maintain a compliance and performance tracking system for all light-duty distribution centers and the contributors assigned to each site.
  • Maintain reporting structures to site leadership to inform them of training accuracy.
  • Analyze existing systems and identify areas of continuous improvement opportunity through various data collection processes.
  • Ensure process changes are documented and contributors are current in all new process and process changes.
  • Ensure contributors are properly trained in proper operation of equipment.
  • Assist as needed with new hire requirements.
  • Perform system audits to ensure compliance to established procedures.
  • Travel to other sites as required.

Qualifications

  • Familiarity with modern and traditional training methods.
  • Excellent leadership and motivational skills.
  • Enhanced database and computer skills.
  • Strong verbal and written communication skills.
  • Excellent decision-making and problem-solving skills.
  • Good collaboration and team-building skills.
  • Previous supervisory skills and experience required.
  • Knowledge of competency-based training assessment tools.
  • Physical requirement: capability to lift 20 pounds.
  • Working conditions: typical of office work; however, while performing the duties of this job, the contributor may be required to reach, swivel, and carry items from one place to another. Environment may be dictated by ambient temperatures. The noise level is usually moderate.
  • Travel time: up to 25%.

Education/Experience

  • Bachelor's degree (B.A.) from four-year college or university; or HS diploma with adequate related experience and/or training; or equivalent combination of education and experience.

Core Values & Competencies

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.



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