Retail Sales Specialist

2 weeks ago


East Millinocket, Maine, United States Lands' End Full time


As a Retail Sales Specialist, you will be an integral part of a skilled team that embodies the values of Lands' End by delivering outstanding service to our clientele in a professional, courteous, and helpful manner.

This role enhances the shopping experience for our customers and drives profitable sales through product knowledge and advanced selling techniques. Retail Sales Specialists also play a key role in maintaining both store and visual brand standards.

Key Responsibilities:

1. Drive sales by employing approved consultative selling techniques to identify customer needs and offer suitable solutions; this may involve recommending outfitting options and related items to encourage multiple unit sales, assisting in fitting rooms, and engaging in customer outreach initiatives.
2. Provide the highest level of customer service, including warmly greeting customers, adjusting individual attention based on store traffic, and suggesting solutions tailored to customer interests and needs.
3. Maintain proficiency in navigating the Lands' End website and utilize this resource for customer solutions when products are unavailable in-store.
4. Efficiently process customer transactions using the POS and online systems, including sales, returns, and exchanges, in accordance with authorized procedures.
5. Stay informed about Lands' End products and services, as well as current fashion trends, to enhance customer service and drive sales.
6. Execute markdowns and other promotional activities as necessary.
7. Responsible for stock replenishment and ensuring adherence to visual brand standards.


Qualifications:


1. Strong selling abilities.
2. Effective communication skills with customers and colleagues.
3. Ability to accept feedback and take appropriate action.
4. Capability to follow written and verbal instructions and meet project deadlines.
5. Flexibility and adaptability to change.
6. Familiarity with Lands' End merchandise is highly preferred.
7. Previous retail experience is strongly preferred.
8. Availability and flexibility to work varied hours to meet business needs.
9. Ability to stand for extended periods.
10. Capability to lift boxes weighing up to 40 pounds.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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