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Senior Client Services Consultant

2 months ago

Albuquerque New Mexico, United States Netsurit Full time
Tier 2PP - Senior Client Services Consultant

We are seeking a highly skilled Client Services Consultant to provide technical support and consulting services to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to clients via remote assistance and troubleshooting
  • Collaborate with the Tier 1 support team to escalate and resolve issues in a timely manner
  • Proactively monitor and maintain client systems to prevent potential issues
  • Conduct regular system maintenance and updates for clients
  • Develop and maintain strong relationships with clients, acting as their trusted advisor for all IT-related matters
  • Identify opportunities for process improvement and make recommendations to enhance client experience
  • Document all client interactions and resolutions in our CRM system
  • Stay up-to-date on the latest technologies and industry trends to provide the best possible solutions to clients
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in a technical support or consulting role
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and network troubleshooting
  • Experience with virtualization technologies such as VMware or Hyper-V
  • Excellent problem-solving and communication skills
  • Ability to work independently and in a team environment
  • Customer-focused with a strong commitment to providing exceptional service
  • Industry certifications (e.g. CompTIA A+, Microsoft Certified Professional) a plus