Help Desk Support Specialist
3 weeks ago
ASM Global, the leader in privately managed public assembly facilities, is seeking a highly skilled Help Desk Technician to join our team at ASM Global/Caesars Superdome | Smoothie King Center | Champions Square.
Job Summary:We are looking for a detail-oriented and organized individual to provide technical support and maintenance for our computer hardware and software systems. The successful candidate will be responsible for troubleshooting and resolving technical issues, performing routine maintenance tasks, and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Load software updates and perform routine maintenance on computer hardware
- Provide technical support and assistance to users via phone, email, or in-person
- Maintain organization and cleanliness in the operations room
- Track inventory of computer-related supplies
- Perform other duties as assigned by management
- High School Diploma or equivalent, college preferred
- 1-3 years of working experience within PC support
- Detailed knowledge of Microsoft workstation operation systems
- Excellent problem-solving skills, including the use of remote management systems
- Able to work days, nights, weekends, and holidays as needed
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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