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Sr. Onboarding Program Manager
2 months ago
We are seeking an experienced and passionate Sr. Program Manager to lead the onboarding and integration process for all employees hired across multiple locations domestically and internationally.
The Onboarding Integration Program Manager will be responsible for the entire onboarding and integration process, from pre-hire engagement through the first year of employment, ensuring consistency across all roles, offices, and stakeholders.
Key Responsibilities- Design and deliver consistent nationwide onboarding, integration, and offboarding experiences.
- Create tailored programs that meet the needs of various levels of employees across various work locations, position types, and departments.
- Provide concierge onboarding service to all employees, leadership, and other key stakeholders.
- Coordinate all aspects of onboarding programs, including design, scheduling, implementation, facilitation, feedback gathering, and reporting.
- Manage relationships with key stakeholders across the Company; ensure each department, manager, and stakeholder effectively delivers against their respective onboarding commitments.
- Partner with relevant teams across the Company to align expectations and create a shared definition of success.
- Ensure employee onboarding is managed seamlessly; codify cross-team processes and monitor realization of expectations.
- Develop tools, templates, and resources to enable successful onboarding and train groups on desired outcomes.
- Proactively communicate the status of all onboarding, including risks and delays, to stakeholders.
- Establish metrics to evaluate the effectiveness of these programs; analyze feedback to surface trends, and continually implement improvements.
- Main point of contact for onboarding and offboarding to address any issues that arise by finding resources needed for resolution.
- Responsible for ensuring all onboarding roles, tasks, and meetings are assigned, scheduled, and executed.
- Analyze all existing trends, provide actionable recommendations on ways to reduce turnover and improve integration, and implement them.
- 7+ years' experience leading and coordinating programs across a large international organization with multiple office locations, and employee types.
- Experience in Human Resources, Professional Development, or Talent Acquisition preferred.
- Experience working in fast-growing tech startups or startups in general, creating and delivering onboarding and integration programs preferred.
- Strong verbal and written communication skills; strong presentation and facilitation skills.
- Presence to influence employees at all levels of the organization, including office leadership.
- Passion for enablement of others and creating transformational and engaging employee experiences.
- Strong multitasking and prioritization skills.
- Strong attention to detail and customer service orientation.
- Flexible/self-starter, results-orientated, and strives for continuous improvement.
- Track record of effectively managing multiple projects, stakeholders, and priorities with a strong sense of urgency.
- Must be able to pass a background check.
- Industry-competitive pay.
- Restricted Stock Units in a fast-growing, well-funded technology company.
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents.
- Employer contributions to HSA accounts.
- Paid Parental Leave.
- Paid life insurance, short-term, and long-term disability.
- Teladoc.
- 401(k) with a 100% match up to 4% of salary.
- Generous paid time off and holiday schedule.
- Cell phone reimbursement.
- Tuition reimbursement.
- Subscription to the Calm app.
- MetLife Legal.
- Company-paid commuter benefit; $50 per pay period.
