Care Coordinator

1 month ago

Houston, Texas, United States Planned Parenthood of Michigan Full time
Job Title: Care Coordinator

Planned Parenthood of Michigan is seeking a highly skilled and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in ensuring timely and accurate follow-up for patients, working collaboratively with patients, nurses, clinicians, and community partners to provide exceptional care.

Key Responsibilities:
  • Adhere to procedures and requirements regarding notification, documentation, and follow-up of normal and abnormal results as outlined in PPGC Medical Standards and Guidelines.
  • Effectively communicate follow-up plans to patients and explain treatment plans.
  • Follow up on established plans of care for Care Paths and abnormal lab results.
  • Provide nonjudgmental communication and excellent customer service for optimal patient experience.
  • Send correspondence to patients via mail and patient portal.
  • Collaborate with licensed teammates to answer patient questions in the format preferred by the patient.
  • Serve as a resource to PPGC teammates regarding follow-up information.
  • Perform mandatory STI reporting to the states of Louisiana and Texas, as indicated.
  • Work collaboratively with the Care Coordination Team, health centers, providers, and other departments to develop and maintain a person-centered care planning process.
  • Demonstrate flexibility and openness in daily work and encourage others to stay open to change and improvement.
  • Accept and readily adapt to changing priorities, new ideas, strategies, procedures, and methods.
  • Liaise with other departments, providers, and resources to establish and maintain positive working relationships.
  • Provide confidential and quality patient care services at all times.
  • Makes and encourages positive connections with all co-workers, patients, and community.
  • Work and act independently on-site or remotely with minimal supervision.
  • Take the initiative to proactively resolve barriers, support, or escalate complex follow-up cases to licensed teammates.
  • Collaborate with Communications to share patient stories, as appropriate.
  • Participate in research duties, per protocol.
  • Comply with PPGC guidelines and approved standards.
  • Other duties as assigned by supervisor.
Qualifications:
  • At least one year of experience in the medical field, preferably in reproductive healthcare.
  • Excellent customer service and communication skills.
  • Bilingual preferred.
Education and/or Experience:

High school diploma/GED required.

Language Skills:
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:

Basic computer literacy - keyboarding, e-mail, word processing, internet research and navigation, calendar, practice management system, and electronic medical records.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl, and talk or hear.

The employee is occasionally required to sit and climb or balance.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, outside weather conditions, and extreme heat or cold.

The noise level in the work environment is usually moderate.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

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