Nighttime Hospitality Specialist

3 weeks ago


Orlando, Florida, United States Orlando Hotel LLC Full time

Nighttime Hospitality Specialist Job Summary

Job Description

This position requires a Nighttime Hospitality Specialist to oversee nighttime operations at our limited service hotel near Florida Mall in South Orlando. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team.

Duties and Responsibilities:

  • Check-In and Check-Out: Manage the front desk during nighttime hours, registering guests, and assigning rooms efficiently.
  • Reservation Verification: Confirm phone and online reservations to ensure guest accommodations meet expectations.
  • Guest Support: Respond promptly to guest needs, resolving any issues or concerns in a professional and courteous manner.
  • Cash Handling: Collect payment from departing guests, accurately recording all transactions.
  • Record Keeping: Maintain detailed records of occupied rooms and guest information, facilitating efficient operations.

Requirements:

  • Previous experience in customer-facing roles, preferably in hospitality or related industries.
  • Ability to build rapport with guests and establish trust.
  • Strong organizational skills to manage multiple tasks and prioritize responsibilities.
  • Effective written and verbal communication skills to interact with guests and staff.

Compensation Package: An estimated annual salary of $50,000 - $70,000, commensurate with experience and qualifications.



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