Nighttime Hospitality Specialist
3 weeks ago
Nighttime Hospitality Specialist Job Summary
Job DescriptionThis position requires a Nighttime Hospitality Specialist to oversee nighttime operations at our limited service hotel near Florida Mall in South Orlando. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
Duties and Responsibilities:
- Check-In and Check-Out: Manage the front desk during nighttime hours, registering guests, and assigning rooms efficiently.
- Reservation Verification: Confirm phone and online reservations to ensure guest accommodations meet expectations.
- Guest Support: Respond promptly to guest needs, resolving any issues or concerns in a professional and courteous manner.
- Cash Handling: Collect payment from departing guests, accurately recording all transactions.
- Record Keeping: Maintain detailed records of occupied rooms and guest information, facilitating efficient operations.
Requirements:
- Previous experience in customer-facing roles, preferably in hospitality or related industries.
- Ability to build rapport with guests and establish trust.
- Strong organizational skills to manage multiple tasks and prioritize responsibilities.
- Effective written and verbal communication skills to interact with guests and staff.
Compensation Package: An estimated annual salary of $50,000 - $70,000, commensurate with experience and qualifications.
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