Club Hospitality Specialist
3 weeks ago
We are seeking a highly skilled Club Hospitality Specialist to join our team at Doll House inc.
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.
About the Job:
The Club Hospitality Specialist will be the primary contact for guests, creating a comfortable and accommodating environment through exceptional bar service. This includes preparing the club environment for business each day, for shift changes, and each night for closing.
Duties and Responsibilities:
- Maintain required dress code, appearance, and hygiene.
- Prepare tables with special attention to sanitation, order, and appearance.
- Greet guests upon entrance with a smile and positive attitude.
- Assist guests with drink selection and special offers.
- Take and serve orders and answer questions or make recommendations for other products.
- Collaborate with other club staff and bar staff.
- Deal with complaints or problems with a positive attitude.
- Issue bills, accept payment, and accurately operate POS technology.
- Maintain an accurate cash drawer throughout the shift and be able to account for any and all discrepancies.
- Communicate club rules and requirements to guests as needed.
- Promote guest loyalty.
- Identify and report underage guests to management and staff.
- Partner with club and bar staff to identify and report intoxicated guests.
- Identify and report to management any and all illegal activities occurring in the club or on club property.
- Identify and report all environment safety or security problems to club staff and management.
- Comply with all regulations and training.
- Effectively communicate with peers, supervisors, and guests.
- Act only to promote the success of the club, its employees, and its guests.
Requirements:
- High school diploma/GED required.
- Capable standing for an 8-hour shift.
- Flexible, autonomous, and well-organized.
- Strong customer service and interpersonal communication skills required.
- Capable of lifting and carrying a 10-12 pound serving tray.
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