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Customer Service Representative

2 months ago

Norfolk, Virginia, United States Life Protect 247 Full time
Job Overview

Life Protect 24/7 is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer relations team, you will be responsible for providing exceptional service to our diverse customer base, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Handle inbound calls from customers, responding to their inquiries, and resolving their concerns in a professional and respectful manner.
  • Process cancellations and returns, while offering solutions to retain customers and increase account retention.
  • Identify and report escalated issues and complaints to management, ensuring prompt resolution.
  • Provide product information and answer customer questions, while showcasing a customer-focused approach.

What We Offer:

  • Competitive hourly rate of $14, with opportunities for commission-based earnings.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with company match, as well as an employee development program.
  • A beautiful call center workspace, with convenient access to walking trails and Norfolk Premium Outlets.
  • Potential for remote work or hybrid schedule after 6 months, based on performance.

Requirements:

  • High school diploma or equivalent.
  • At least 18 years of age.
  • Strong computer and interpersonal communication skills.
  • 1-2 years of customer service experience in a contact center, service industry, or retail sales.
  • A customer-focused approach, with adaptability to new situations.

Join Our Team:

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.