Mobile Associate, Store-In-Store

4 weeks ago

Irvine, California, United States T-Mobile Full time
Job Title: Mobile Associate, Store-In-Store

At T-Mobile, we're committed to providing an exceptional customer experience. As a Mobile Associate, Store-In-Store, you'll play a vital role in bringing our brand to life within National Sales partner locations.

Job Responsibilities:
  • Engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
  • Partner with nearby store locations to properly onboard customers, performing skills practicing, knowledge sharing, store operations, opening and closing procedures.
  • Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.
Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
What We Offer:
  • Competitive hourly base pay: $18.00
  • On-the-job training and eligibility for incentive pay within the first 90 days
  • Annualized incentive target of $18,000/year for Mobile Experts
  • Guaranteed $20/hour inclusive of base pay and incentives
  • Annual Stock Grant for all employees

We're committed to providing a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We're an equal opportunity employer, committed to diversity and inclusion. If you're an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing https://www.t-mobile.com/contact-us or calling 1-844-873-9500.

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