Application Support Specialist

6 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

We are seeking a highly skilled Application Support Analyst to join our team at MyCareersFuture. As an Application Support Analyst, you will be responsible for providing Level 2 support and troubleshooting for production incidents and critical system interfaces.

Key Responsibilities

  • Collaborate with the Incident Manager to identify and implement preventive and detective measures for applications, providing root cause analysis as needed.
  • Ensure production system integrity and readiness of banking systems, working closely with the IT Planner to meet project objectives.
  • Propose improvements for systems based on identified process gaps, standardizing processes through implementation, integration, and documentation in accordance with set standards.
  • Identify and propose suitable processes for automation and implementation, highlighting and escalating risk issues to relevant parties in a timely manner.
  • Participate in system restoration for Disaster Recovery exercises, ensuring business continuity.

Requirements

  • Degree in Computer Science or Information Technology.
  • Strong work experience in the Application or System Support function, preferably in a bank or financial institution.
  • Technical knowledge of applications hosted on both Windows and LINUX, with the ability to perform database queries (SQL Server, ORACLE) and handle application services under Windows Services and LINUX application services.
  • Experience in supporting Banking payment systems is advantageous.
  • Good understanding and competency in scripting (such as DOS, UNIX or VBA).

About MyCareersFuture

MyCareersFuture is a leading provider of career development solutions. We are committed to helping individuals achieve their career goals and supporting businesses in finding the right talent. If you are a motivated and experienced Application Support Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity.



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