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Pediatric Front Office Medical Assistant

2 months ago

Plano, Texas, United States Catalyst Health Group: Clinical Careers Full time
Pediatric Front Office Medical Assistant

We are seeking a highly skilled and compassionate Pediatric Front Office Medical Assistant to join our team at Village Health Partners / Village Pediatrics, now a part of Catalyst Physician Group. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced primary care environment.

Key Responsibilities:
  • Check patients in for appointments and update patient demographic and insurance information
  • Assist patients with completing necessary forms and document patient information in EMR
  • Collect copayments, deductibles, and outstanding balances upon check out
  • Answer phone calls and respond to inquiries promptly and efficiently
  • Schedule follow-up appointments
  • Maintain cleanliness and organization of the reception and waiting areas
  • Address patient concerns and complaints with empathy and professionalism
  • Perform other administrative tasks as assigned
Back Office Responsibilities:
  • Manage patient rooming to efficiently meet daily appointment schedules
  • Review presenting issue, visit history, orders, and update EMR appropriately
  • Obtain vital signs and prep patient for visit
  • Fluent in medical terminology & medication refill protocols
  • Maintain cleanliness and organization of exam rooms and equipment
  • Collaborate with medical staff and other departments to ensure seamless patient care
  • Handle sensitive and confidential information with discretion and professionalism
  • Work efficiently and effectively in a fast-paced environment
Qualifications:
  • MA certification preferred but not required
  • Pediatric experience a plus
  • 1 year experience in a medical office or healthcare setting
  • EMR experience required - Athena preferred
  • Superior customer service and communication skills, both verbal and written
  • Highly motivated and organized
  • Knowledge of and adherence to HIPAA and OSHA rules and regulations

We offer a competitive benefits package that includes:

  • Competitive salary commensurate with experience
  • Medical, Dental, Vision
  • Health Savings Account (HSA) employer contribution
  • Life Insurance
  • 401K
  • Paid Holidays
  • PTO
  • Referral programs
  • Short term and long term disability
  • Year-end bonus potential
  • Employee recognition programs

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.