Front Office Associate
2 months ago
Overview: RAYUS Radiology seeks a highly skilled Front Office Associate to provide exceptional patient care and support services in a fast-paced radiology environment.
Responsibilities:
Registration (55%):
- Register patients for imaging services, manage demographic information, process payment plans and copays, and provide excellent customer service.
- Answer phones and handle calls efficiently and professionally, addressing patient inquiries and concerns.
- Act as liaison between technologists and patients, relaying messages regarding scanner status and other clinic information.
- Maintain the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
- Order office supplies as needed to ensure a well-stocked and efficient work environment.
- Push imaging via electronic interfaces to ensure seamless patient care.
Insurance (20%):
- Verify patient insurance and pre-certify exams with the patient's insurance company.
- Obtain insurance authorization and handle release of information requests for patients, referring offices, and other medical facilities.
Scheduling (20%):
- Arrange transportation, interpreters, and hotel accommodations for patients when necessary.
- Enter and submit patient exam orders and verify that orders match exam schedules.
- Schedule referrals and ensure proper authorizations are obtained.
- Process requests for image orders and CDs from referring physicians and patients.
Other duties (5%):
Perform other duties as assigned to contribute to the success of the radiology team.
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