Patient Support Specialist

3 weeks ago


Brevard, North Carolina, United States EmergeOrtho Full time

EmergeOrtho is a trusted leader in innovative, quality-focused comprehensive musculoskeletal care. As a Patient Support Specialist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth experience. Your responsibilities will include greeting patients, answering phones, and checking in patients for appointments, as well as verifying insurance eligibility and collecting payments.

Key Responsibilities:
  • Greet patients and visitors, answer phones, and check in patients for appointments
  • Verify insurance eligibility and collect payments
  • Complete assigned daily reports to maintain office efficiency
  • Provide exceptional customer service and ensure a smooth experience for patients
  • Work collaboratively with assigned staff and providers to ensure patient needs are met
Requirements:
  • High school diploma/GED or equivalent previous experience
  • Sound communication skills
  • Excellent customer service skills
  • Previous experience as a check-in specialist is recommended, but not required
  • Experience and knowledge of insurance guidelines and insurance entry
  • Ability to handle high patient volumes and maintain composure in stressful situations

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