Host/ess and Order Coordinator
7 days ago
Company Overview: We are seeking a highly motivated and customer-focused Host/ess and Order Coordinator to join our team at the prestigious Fisher Island Club.
Estimated Salary: $40,000 - $55,000 per year, depending on experience and qualifications. The successful candidate will be responsible for providing exceptional service to guests while ensuring the smooth operation of our dining areas.
Key Responsibilities:- Greet incoming and departing guests warmly and escort them to their assigned dining area, present menus, and announce the waiter's name.
- Use visual cues to seat guests in either the bar or dining area based on their preference and inform them of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
- Answer incoming calls to the restaurant and provide prompt and courteous service.
- Manage the flow of guests into the Dining and Bar areas, providing accurate wait times to incoming guests as needed.
- Tend to special guest needs and requests, being observant to guests' needs throughout their dining experience to ensure they receive high-quality service.
- Protect the Club and its patrons by adhering to sanitation, safety, and alcohol control policies.
- Assist the dining room staff by setting and clearing tables, replenishing water, serving beverages as needed, and contributing to the team effort by accomplishing related results as needed.
Required Skills and Qualifications:
- A minimum of 6 months of experience in a full-service restaurant is preferred.
- The ability to provide exceptional customer service in a fast-paced environment.
- A positive attitude and ability to work well under pressure with all restaurant staff.
- The ability to work unsupervised while maintaining high-quality work standards.
- The ability to follow instructions and ask questions for clarification if needed.
- The ability to read menus and articulate clear greetings and farewells to guests.
- The ability to clearly communicate guests' needs to servers, bussers, managers, and other staff members.
- The ability to hear well in a loud environment to answer telephone calls and respond to guest requests.
Working Conditions:
- The ability to walk and stand during entire shifts.
- The ability to reach, bend, stoop, and wipe as needed.
- The ability to carry trays or supplies (10-30 lbs.).
- The ability to work a flexible schedule, including weekends and holidays.
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