Supervisory Medical Support Assistant

2 days ago

Des Moines, Iowa, United States VETERANS HEALTH ADMINISTRATION Full time
Job Summary

The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all assigned MSA staff and is responsible for the daily oversight of the area in which they are assigned, providing direct supervision, guidance and leadership. The Supervisory MSA's work is reviewed on an overall basis by Group Practice Manager (GPM) or Associate Group Practice Manager (AGPM) for conformity with VHA Directive and Medical Center policies and procedures.

Key Responsibilities

Major duties include, but are not limited to:
  • The Supervisor MSA plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility for at least one subordinate Lead MSA and 15+ MSAs. Assignment at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; identifying educational or training needs; making final decisions on selections; evaluating performance, recommendation for awards and advancement and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSAs' activities, organizes work, sets priorities, and delegate's tasks and responsibilities in order to meet deadlines. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
  • The Supervisor MSA works collaboratively in an interdisciplinary coordinated care delivery model for Primary Care/PACT clinics and integrated services including Pharmacy and Radiology, Surgical Services, Medical Services, Specialty Clinics, Compensation and Pension, Mental Health, Community Resource Referral Center (CRRC), Geriatric & Extended Care, Community Based Outpatient Clinics (CBOC), performs all related duties, customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA Staff for one or more outpatient clinics. The incumbent must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
  • The Supervisory MSA may be asked to participate in the daily huddles and weekly team meetings where patient care planning and management occur. Incumbent will rotate this to assure all MSA staff is in attendance and understand the process.
  • Incumbent must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. Assures staff collects, scans, and updates health insurance information. The Supervisory MSA may also be asked to assist in the Beneficiary Travel Program and collaborate with Health Benefits Advisor Office/Member Services and other duties within the clinic.
Requirements

Conditions of Employment
  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
Qualifications

Basic Requirements:

a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).

b. Experience and Education.
  1. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR,
  2. Education. One year above high school. OR,
  3. Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
c. Certification. None required

d. Grandfathering Provision. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credits and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

f. Physical Requirements. See VA Directive and Handbook 5019.

g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3,

Section A, paragraph 3.j.

Supervisory Medical Support Assistant, GS-8

Grade Determinations: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

AND

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
  • Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
  • Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
  • Ability to provide briefings, orientations, staff development, and training in a patient support setting.
  • Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
  • Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Preferred Experience: Supervisory experience

References: For more information on this qualification standard, please visit

The full performance level of this vacancy is G-8.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Education

Educational substitute not eligible for this grade level.

Additional information

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    To apply for this position, you must provide a complete Application Package which includes:
    • Resume
    • SF-50/ Notification of Personnel Action
    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklistto ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
    • Cover Letter
    • Responses to the Knowledge, Skills, and Abilities (KSAs) on a separate document - KSAs are found under qualification/grade requirements in the announcement.
    • Performance Appraisal
    • Resume
    • SF-50/ Notification of Personnel Action
    Veterans' preference does not apply for internal or other current permanent Federal agency employees.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
    schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/25/2024 to receive consideration. To preview the questionnaire click
    1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
    2. Click Submit My Answers to submit your application package.
    NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

    To verify your application is complete, log into your USA JOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

    Agency contact information

    Sonya Hill

    Phone

    Email

    Address

    VA Central Iowa Health Care System

    3600 30th St

    Des Moines, IA 50310

    US

    Next steps

    Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

    You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

    NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

    Fair & Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request

  • Clinical Support Medical Assistant

    4 weeks ago

    Des Moines, Iowa, United States Cardiovascular Medicine, P.C. Full time

    Job OpportunityWe are seeking a skilled Medical Assistant to join our Clinical Support Team in Moline and Davenport Offices.This role involves working collaboratively with nurses and medical assistants to manage physician practices, coordinate schedules, and process patient information.Responsibilities include:Managing physician schedules and coordinating...

  • Medical Assistant

    2 days ago

    Des Moines, Iowa, United States UnityPoint Health Full time

    Job Title: Certified Medical AssistantUnityPoint Health is seeking a detail-oriented and skilled Certified Medical Assistant to join our Primary Care Lab team.Key Responsibilities:Collect blood, urine, and other specimens from patients for diagnostic testing.Perform point-of-care testing, such as blood glucose and urinalysis.Prepare and label specimens for...

  • Medical Support Assistant

    2 weeks ago

    Des Moines, Iowa, United States VETERANS HEALTH ADMINISTRATION Full time

    About the JobThe Medical Support Assistant (MSA) plays a vital role in the Health Administration team within the Central Iowa VA Healthcare System. As an MSA, you will be responsible for performing duties related to the receipt, intake, and indexing of health and administrative information while interfacing with personal computer applications and various...

  • Certified Medical Assistant

    3 weeks ago

    Des Moines, Iowa, United States Broadlawns Medical Center Full time

    Job SummaryJob Title: Certified Medical AssistantWe are seeking a highly skilled and compassionate Certified Medical Assistant to join our team at Broadlawns Medical Center. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients and families.Key Responsibilities:Provide nursing care to patients of all...

  • Orthopedic Medical Assistant

    3 weeks ago

    Des Moines, Iowa, United States Broadlawns Medical Center Full time

    Job SummaryBroadlawns Medical Center is seeking a highly skilled and compassionate Certified Medical Assistant to join our Orthopedic team. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients in a clinic setting.ResponsibilitiesProvide nursing care to patients of all ages, cultures, and backgrounds in...

  • Medical Assistant

    1 month ago

    Des Moines, Iowa, United States Broadlawns Medical Center Full time

    About the RoleWe are seeking a highly skilled and compassionate Certified Medical Assistant to join our Orthopedics team at Broadlawns Medical Center. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients of all ages, cultures, and backgrounds.ResponsibilitiesProvide nursing care to patients in a clinic...

  • Medical Assistant

    2 weeks ago

    Des Moines, Iowa, United States Broadlawns Medical Center Full time

    About Broadlawns Medical CenterBroadlawns Medical Center is a leading healthcare provider in the region, offering a comprehensive range of medical services to our community. Our state-of-the-art facilities and dedicated staff ensure that patients receive high-quality care in a compassionate and cost-effective manner.Job SummaryWe are seeking a highly skilled...

  • Medical Assistant

    3 weeks ago

    Des Moines, Iowa, United States Broadlawns Medical Center Full time

    {"title": "Medical Assistant Opportunity", "subtitle": "Join our team of dedicated healthcare professionals at Broadlawns Medical Center", "content": "We are seeking a skilled Medical Assistant to join our team in a clinic setting. As a Medical Assistant, you will provide nursing care to patients of all ages, cultures, and backgrounds, and perform lab and...

  • Medical Assistant

    2 weeks ago

    Des Moines, Iowa, United States Broadlawns Medical Center Full time

    Job SummaryBroadlawns Medical Center is seeking a skilled Medical Assistant to join our Orthopedic team. As a Medical Assistant, you will provide high-quality patient care, perform administrative tasks, and work collaboratively with our healthcare team to deliver exceptional patient outcomes.ResponsibilitiesProvide nursing care to patients of all ages,...

  • Medical Laboratory Assistant

    10 hours ago

    Des Moines, Iowa, United States Broadlawns Medical Center Full time

    The Broadlawns Medical Center campus offers a comprehensive range of healthcare services, including an acute care hospital, primary and specialty care clinics, urgent care, and emergency services. Our team of dedicated professionals is committed to providing high-quality care to our patients.We are seeking a Medical Laboratory Assistant to join our team. As...

  • Certified Medical Assistant

    3 weeks ago

    Des Moines, Iowa, United States Broadlawns Medical Center Full time

    About Broadlawns Medical CenterBroadlawns Medical Center is a leading healthcare provider in the region, offering a comprehensive range of medical services to our community. Our team of dedicated healthcare professionals is committed to delivering high-quality patient care in a safe and compassionate environment.Job SummaryWe are seeking a skilled Certified...

  • Supervisory Immigration Services Officer

    17 hours ago

    Des Moines, Iowa, United States Citizenship and Immigration Services Full time

    Job SummaryThis position is located in the Field Operations Directorate, C34 Des Moines IA Field Office. As a Supervisory Immigration Services Officer, you will oversee the adjudications and naturalization programs and related functions, independently manage all administrative immigration programs, activities, and operations within a United States...

  • Medical Support Specialist

    2 days ago

    Des Moines, Iowa, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading plasma collection company dedicated to improving the lives of patients with rare diseases. Our team is passionate about providing exceptional customer service and ensuring the safety and well-being of our donors and employees.Job SummaryWe are seeking a highly skilled and compassionate Medical Support Specialist...

  • Medical Support Specialist

    2 days ago

    Des Moines, Iowa, United States Adecco USA Full time

    Job Opportunity with Adecco MedicalAdecco Medical is seeking skilled Nurses and Paramedics (RN, LPN, or EMT-P) for a rewarding job opportunity with a 40 hour work week, NO OVERNIGHTS OR CALL, and unparalleled Benefits Day One & $2,500 Sign On Bonus in the Des Moines Area.Position DetailsMedical Support Specialist (RN, LPN, or EMT-P)Hourly Rate: $21.00 to...

  • Medical Assistant

    17 hours ago

    Des Moines, Iowa, United States Broadlawns Medical Center Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant to join our team at Broadlawns Medical Center. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our clinical staff.Key Responsibilities:Provide nursing care to patients of all ages, genders, cultures, and backgrounds in clinical...

  • Medical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States Adecco US, Inc. Full time

    Job Opportunity with Adecco MedicalAdecco Medical is seeking skilled Nurses and Paramedics (RN, LPN, or EMT-P) for a rewarding job opportunity with a 40 hour work week, offering unparalleled benefits and a $2,500 sign-on bonus in the Des Moines Area.Position DetailsMedical Support Specialist (RN, LPN, or EMT-P)Closed Mondays, no overnightsFull-time (40...

  • Medical Support Specialist

    1 week ago

    Des Moines, Iowa, United States Adecco US, Inc. Full time

    Job Opportunity with Adecco MedicalAdecco Medical is seeking skilled Nurses and Paramedics (RN, LPN, or EMT-P) for a rewarding job opportunity with a 40 hour work week, offering unparalleled benefits and a $2,500 sign-on bonus in the Des Moines Area.Position DetailsPosition: Medical Support Specialist (RN, LPN, or EMT-P)Hourly Rate: $21.00 to $36.00 per...

  • Medical Support Specialist

    3 weeks ago

    Des Moines, Iowa, United States Adecco US, Inc. Full time

    Job Opportunity with Adecco US, Inc.Adecco Medical is seeking skilled Nurses and Paramedics (RN, LPN, or EMT-P) for a rewarding job opportunity with a 40 hour work week, offering unparalleled benefits and a $2,500 sign-on bonus in the Des Moines Area.Position DetailsPosition: Medical Support Specialist (RN, LPN, or EMT-P)Hourly Rate: $21.00 to $36.00 per...

  • Medical Support Specialist

    1 month ago

    Des Moines, Iowa, United States Takeda Pharmaceutical Company Ltd Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services, a subsidiary of Takeda Pharmaceutical Company Ltd. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection...

  • Medical Support Specialist

    3 weeks ago

    Des Moines, Iowa, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-based therapies, and we are seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key...