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Insurance License Support Specialist

2 months ago

Mechanicsville, Virginia, United States Teleperformance USA Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Teleperformance USA. As a Pre-Licensed Representative, you will play a key role in delivering exceptional customer service and supporting our clients in obtaining their insurance licenses.

Responsibilities:

  • Handle customer inquiries in a professional and courteous manner, providing accurate and timely responses to their questions and concerns.
  • Provide excellent service through active listening, empathy, and a positive attitude, ensuring that customers feel valued and supported.
  • Work with sensitive customer information in a secure and confidential manner, adhering to all relevant laws and regulations.
  • Resolve issues efficiently by analyzing problems, identifying solutions, and implementing effective resolutions.
  • Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and their concerns are addressed.

Requirements:

  • A minimum of 6 months customer service experience, with a proven track record of providing excellent service and resolving customer issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • The ability to work various shifts, including evenings, weekends, and holidays, as required.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, vision, and 401(k) plans.
  • A comprehensive training program, including paid training and certification in insurance licensing.
  • A supportive and inclusive work environment, with opportunities for professional growth and development.

About Teleperformance USA:

Teleperformance USA is a leading business process outsourcing company, providing customer service and support solutions to clients across a range of industries. We are committed to creating a culture of inclusion and diversity, where everyone is respected and valued. Join our team and be a part of a dynamic and growing company that is dedicated to making a positive impact on our customers and our communities.