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Insurance Support Specialist

2 months ago

Mechanicsville, Virginia, United States Teleperformance USA Full time

Category :
Customer Service/Support
About Teleperformance:
Teleperformance is a leading global provider of digital business services.

We offer cutting-edge, digitally enhanced services that assist the world's top brands in optimizing their operations in meaningful and sustainable ways.

With a workforce exceeding 500,000 dedicated individuals proficient in over 300 languages, our extensive reach and local presence empower us to positively impact our communities, clients, and the environment.


Benefits of working with Teleperformance include:

Comprehensive TrainingCompetitive CompensationFull Benefits Package (Medical, Dental, Vision, 401k, and more)Paid Time OffEmployee wellness and engagement initiatives

How do you become a Licensed Insurance Agent? Teleperformance provides a 5-day paid training program designed to prepare you for the State Insurance Exam.

What can you anticipate? Teleperformance will supply a trainer, learning resources, and cover the cost of your state exam. Once you pass the exam, we will assist you in obtaining your license across all the states and territories where we operate.

Teleperformance and You: Through a balanced approach that combines high-tech solutions with personalized service, along with deep industry knowledge and geographic expertise, we simplify, expedite, and secure people's lives.

We empower companies to swiftly adapt to evolving needs and are committed to delivering excellence in all our endeavors.

You will play a vital role in this mission.

Your Responsibilities:
As a Pre-Licensed Representative, your primary duty is to devise innovative solutions to diverse inquiries, issues, and concerns.

  • Manage and respond to all customer inquiries with care
  • Deliver exceptional customer service through active listening
  • Handle confidential customer information with sensitivity
  • Aim to resolve issues on the first call through proactive measures
  • Communicate effectively with customers

We seek individuals who are fearless and inspired to deliver excellence in all that we do.

Qualifications:
Minimum of 6 months customer service experience

  • Must be over 18 years of age
  • Ability to type at least 25 words per minute
  • High School Graduate or GED
  • Comfortable with desktop computer systems
  • Proven oral and written communication skills
  • Preferred: 6 months of Call Center experience
  • Strong logical problem-solving abilities
  • Availability to work various shifts
  • Proficient in using Windows operating systems
  • Strong organizational and prioritization skills

Be One of Our People:
Our mission is to foster an environment where employees feel valued, inspired, and supported, enabling them to bring their best selves to work every day.

We believe that happy and healthy employees are more productive, creative, and engaged. We are dedicated to providing a workplace that promotes happiness and a healthy work-life balance.

Furthermore, we recognize that to be our best selves, we must be surrounded by positive, supportive, and challenging individuals.

We are committed to cultivating a culture of inclusion and diversity, where everyone feels welcome and valued.


Teleperformance is an Equal Opportunity Employer.