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Roofing Service Director
1 month ago
We are seeking a highly skilled and experienced professional to join our team as a Roofing Service Manager. This is an exciting opportunity for someone who is passionate about delivering exceptional service and driving business growth.
Key Responsibilities- Provide day-to-day support for the overall operation and processes of the regional team in the Twin Cities area.
- Communicate, lead, coach, support, and motivate the team to achieve exceptional results.
- Allocate field technician crews, provide QA/QC support, and ensure timely invoicing for service jobs.
- Ensure project teams are effectively trained and comply with Standard Operating Procedures and safety standards.
- Inspect all styles of roofs and other projects for potential replacement, schedule appointments, meet with clients, and document inspection results.
- Prepare proposals and estimates by working with the Project Manager and estimating team to complete take-offs and other pre-job planning requirements.
- Support the Architectural team as required, including project oversight, project analysis, compliance, and document control.
- Maintain current customer relationships, develop new ones, and coordinate with architectural team management on leads.
- Provide customers with timely follow-up on all service orders.
- Develop and maintain professional inter-department relationships and intercompany relationships.
- Work with Department Manager to set yearly financial goals and budgets.
- Create, monitor, and report financial budgets and performance for your group.
- Review monthly and yearly service financial statements with Manager and report differences between forecast and actual results.
- Support and manage the strategic plan items and business planning initiatives for the TC area.
- A minimum of 5 years' experience in project management with at least three years in a leadership role.
- Proven track record of successful management, including development of high-performance teams.
- Professional knowledge of commercial and industrial construction equipment and techniques, drawings, specifications, component materials, and required standards applicable to discipline.
- Well-developed organizational and time management skills; ability to schedule/coordinate projects to meet expressed deadlines.
- Must have proficient computer/typing skills, including Microsoft Excel, Word, and PowerPoint.
- Excellent verbal and written communication skills.
- Valid driver's license, a good driving record, and ability to work flexible schedules, including travel regionally for project-specific work.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand, walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear.
Walking includes moving within a project site, including uneven surface/ground, and working at heights.
Requires balance: balance is crucial to the job and personal safety, in addition to working at varied heights.
Repetitive movement, bending or twisting, kneeling, crouching, stooping, or crawling, climbing, lifting, reaching, and grasping.
Ability to stand and walk, lift, and carry items weighing 50 pounds on a regular basis. Must be able to climb and carry a ladder.
The environmental conditions for this position include climate-controlled indoor activity to inclement outdoor extremes of cold, heat, dust, wind, and various forms of precipitation.
Exposure to a variety of noise and equipment vibration.
Must be able to wear Personal Protective Equipment (PPE) in a plant environment.
PPE required when in the plant, yard, or construction areas include: Hard Hat, Safety Glasses / Goggles, Steel-toed Boots, High Visibility Vest, Hearing Protection (designated areas), Gloves, Personal Fall Arrest Harness.