Customer Service and Support Representative

3 days ago


Saint Ann, Missouri, United States American Signature Furniture Full time
About American Signature Furniture
We believe everyone has the right to a well-furnished life. At American Signature Furniture, we strive to provide our customers with an easy and fun furniture shopping experience. As a leading retailer of home furnishings, we offer a wide range of products to suit every taste and budget.

We are seeking a Customer Service Associate to join our team. As a key member of our office operations team, you will be responsible for serving customers by answering questions, forwarding messages, confirming orders, scheduling deliveries, and keeping customers informed of their order status. Additionally, you will be responsible for executing all office operations.

We offer a competitive salary, comprehensive benefits package including medical, dental, and vision coverage, as well as a 401K plan. Our team members are encouraged to develop and move into more challenging roles as their career progresses. We also offer employee discounts at our affiliate brands.

Your Responsibilities
  • You will answer customer inquiries in a timely and professional manner.
  • You will forward messages and confirm orders as needed.
  • You will schedule deliveries and keep customers informed of their order status.
  • You will execute all office operations, including administrative tasks.
  • You will partner with other team members to create a positive and productive work environment.

Requirements
  • You have a high school diploma or general education degree (GED); or equivalent combination of education and experience.
  • You can read, write, and comprehend simple instructions, short correspondence, and memos.
  • You have demonstrated ability to handle customer calls displaying good phone skills.
  • You have a track record of serving others and putting team goals first.
  • You have an owner's mindset; taking ownership over everything within scope of responsibility.
  • You have a proactive approach; identifying and solving problems.

Estimated salary: $50,000 - $65,000 per year.

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