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Client Relations Specialist

2 months ago

Beaumont, California, United States FirstService Residential Full time

Position Summary:
The Client Relations Specialist reports directly to the General Manager.

This role is essential in ensuring a welcoming atmosphere at the front desk, embodying the company's values and image for all visitors.


Your guiding principle will be:
"First impressions are lasting impressions." The Client Relations Specialist is tasked with the development, organization, and management of all resident inquiries while stationed at the front desk. Effective communication and collaboration are key to fostering a positive environment for residents and guests alike.

Compensation:
$18-20/hr.

FirstService Residential offers competitive compensation aligned with the stated range. The salary or wage for the successful candidate will reflect their experience, education, and specific job responsibilities. For roles designated at a client's property, compensation will also be influenced by the client's directives. The base pay range is subject to future adjustments.

Key Responsibilities:
include, but are not limited to, the following:

Welcoming Residents and Guests:

The Client Relations Specialist is responsible for greeting residents and guests warmly, ensuring that the welcome extends beyond a simple acknowledgment.

This includes standing when feasible, making eye contact, and offering a friendly greeting such as "Hello," "Good Morning," or "How is your day going?"
Providing Assistance to Residents and Guests - Customer Service is Paramount.

1: The Client Relations Specialist will deliver the following services to residents and guests:

- Address all inquiries from residents and potential buyers.
- Assist homeowners with work order submissions for maintenance services.
- Manage lost and found items.
- Contact vendors as necessary for service requests.
- Participate in inspections of communal areas.
- Respond to email inquiries.
- Review and submit all architectural applications and minor modification requests.
- Answer phone calls and direct them appropriately.
- Generate reports on service requests.
- Create and maintain spreadsheets.
- Post agendas and newsletters in the community center.
- Design event flyers and brochures.
- Process invoices as directed by the General Manager.
- Open, date stamp, and log incoming mail daily.
- General filing and documentation.

Skills & Qualifications:
Ability to interact effectively with homeowners, clients, and colleagues.

Productivity:

Exemplary attendance, high-quality work, positive team contributions, strong interpersonal skills, and the ability to collaborate effectively.


Innovation:
Proactively assists in resolving issues and concerns.

Integrity:

Demonstrates honesty, fairness, and objectivity, maintaining a high level of integrity and maturity in all interactions.


Loyalty:

Dedicated to the organization's goals, respects its mission, and consistently puts forth sincere effort.


Initiative:
Ability to think critically, work independently, and make sound decisions.
Proficient in technology and all MS Office applications.
Excellent written and verbal communication skills.
Strong time management, organizational, and follow-up abilities.
Capable of managing multiple priorities in a fast-paced environment.
Adaptable to rapid changes.

Education & Experience:
Ability to work autonomously and prioritize tasks.
Familiarity with Microsoft Word, Excel, and PowerPoint.
Good knowledge of publishing software.
Previous experience in customer service is preferred.
Experience in a continuous improvement environment is a plus.

What We Offer:
- Comprehensive medical, dental, and vision plans (for full-time and part-time employees working 30+ hours).
- Part-time employees working 20+ hours qualify for dental and vision benefits.
- 401K matching program.
- Paid time off including vacation, sick leave, and company holidays.
- Pet insurance options.
- Discounts on Verizon services.
- Tuition reimbursement programs.
- Access to legal services.
- Free emotional well-being and daily life assistance support for all associates.
- Coverage for domestic partners.
- Health savings accounts.
- Flexible spending accounts.

About FirstService Residential:


FirstService Residential is a leader in property management, providing professional association management services to over 9,000 residential communities across North America.

Our commitment to associate satisfaction and growth is recognized through our Great Place to Work certification, reflecting our dedication to a positive and inclusive workplace culture.

With a workforce of 19,000 associates, we offer competitive salaries, comprehensive benefits, career training, and support for ongoing professional development.

Experience a rewarding career in property management with FirstService Residential.
To learn more about our company and culture, please visit our website.

Disclaimer:

The information provided in this description is intended to convey the general nature and level of work performed by employees in this role.

It is not designed to be an exhaustive list of all duties, responsibilities, and qualifications required for this position.

This is not an all-inclusive job description; therefore, management reserves the right to assign or reassign duties and responsibilities as needed.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce.

Applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other characteristic protected by law.

Qualified applicants with arrest and/or conviction records will be considered for employment in accordance with federal and state laws, as well as applicable local ordinances.

All employment offers with FirstService Residential are contingent upon a satisfactory background check.

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