Restaurant Operations Manager
4 hours ago
This role is responsible for supporting the General Manager in the development of restaurant operating plans that align with company and market strategies. The ideal candidate will have a strong understanding of restaurant operations and be able to effectively manage day-to-day activities to achieve business growth and guest satisfaction.
Key Responsibilities:
- Support the General Manager in developing restaurant operating plans that align with company and market strategies.
- Manage day-to-day restaurant operations to achieve business growth and guest satisfaction.
- Work closely with the General Manager to plan, schedule, and analyze staffing needs to ensure sufficient development and training of all employees.
- Ensure that all menu items are prepared and served in accordance with Brand Standards.
- Support the General Manager in maintaining proper inventory levels for both food and nonfood items in accordance with company guidelines.
- Investigate customer feedback, coordinate response, and provide guidance to management and employees to improve customer service.
- Responsible for maintaining and upholding all Brand's Corporate Brand Standards, Recipe standards, and best practices in our restaurants.
- Responsible for maintaining and upholding compliance with all applicable local, state, and federal laws and regulations in our restaurants.
- Ensure that proper management procedures and practices for the facility and equipment are adhered to through preventive maintenance, energy conservation, repairs, security measures, and that safety and sanitation requirements are met.
- Embodies, promotes, and teaches Mancha's values and policies at all times in all aspects of restaurant operations.
- Participates in the recruitment and selection of restaurant management and supports the General Manager in the recruitment, interviewing, and selection process of hourly employees.
- With the guidance of the General Manager, responsible for the controllable expenses focusing on labor standard, cash, R & M, food costs, and other operating expenses.
- Maintains awareness of local market trends, competitive stance, and opportunities and works closely with the General Manager to select and implement appropriate local restaurant marketing programs.
- Creates and maintains a positive work environment, ensuring open communications, and communicates employee relations issues or problems to the District Manager and Human Resources.
- Demonstrates commitment to a high level of service and hospitality and responds to concerns and complaints in a professional and non-defensive manner.
- Influences supervisors, subordinates, and peers effectively and manages disagreements and conflicts in an open, constructive, and timely manner.
Hospitality and Guest Service Skills:
All Mancha employees are expected to provide customer service that is extra ordinary and exceeds the expectations of our guests. Employees are required to follow established policies and guidelines that go beyond simply smiling, greeting, and being nice to guests. Going above and beyond encompasses attitudes, respect, and flexibility. Mancha employees are expected to have a positive 'can-do' attitude, treat others with respect, and easily adjust to changes in the workplace.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required. Strong knowledge of restaurant operations, ability to successfully provide day-to-day results, ability to evaluate and positively impact the environment, ability to provide on-the-job training for others, adequate presentation skills, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities:
Responsible for between 15 - 50 subordinates, this number will be determined by restaurant volume.
Education and/or Experience:
High School Diploma and 3-5 years of management experience. College degree preferred and/or equivalent combination of education and experience. Basic computer skills are required.
Language Skills:
Ability to read, analyze, and interpret general business literature. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to work 50 – 55 hours per week; stand, talk, or hear, and taste or smell. The employee frequently is required to walk and hands to finger, handle or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.
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