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Assistant General Manager

2 months ago

Gainesville, Florida, United States American Campus Communities Full time
About the Role

We are seeking a highly motivated and experienced Assistant General Manager to join our team at American Campus Communities. As a key member of our property administration team, you will be responsible for assisting the General Manager in overseeing business operations and ensuring the smooth day-to-day functioning of our properties.

Key Responsibilities
  • Recruitment and Staffing: Assist in the recruitment and hiring process for vacant positions, including screening, communicating with candidates, and scheduling interviews.
  • Community Assistant Program: Directly oversee the Community Assistant Program, including hiring, training, and development, scheduling, task delegation, and one-on-one meetings.
  • Social Media and Marketing: Ensure that social media is captured, scheduled, and published in accordance with community guidelines.
  • Leasing and Marketing Initiatives: Assist in planning and executing leasing and marketing initiatives, including community events and marketing events with the university.
  • Customer Service: Ensure strong customer service in meeting resident needs related to general resident communications, roommate mediation, community standards questions, and/or violations.
  • Facilities Management: Communicate with the facilities team to ensure timely work-order completion, turn-around periods, and resident satisfaction.
  • Staff Meetings and Training: Conduct weekly staff meetings and plan and host regular staff trainings as directed by leadership.
  • Community Representation: Serve as a community representative to the university and local businesses as needed and/or requested.
American Campus Communities Culture Commitments
  • Inclusion, Diversity, and Equality: Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
  • Community Pride: The core of American Campus culture involves everyone being fully invested in everything that we do, down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
  • Representation: Serve as an American Campus representative and liaison in all interactions.
  • Compliance: Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Requirements
  • Education: A Bachelor degree in business is preferred, or 2 years' experience in the student/multi-family housing industry, or an equivalent combination of education and experience.
  • Leadership Skills: Proficient leadership skills and the ability to work independently are required.
  • Skills and Knowledge: Skills in residence life, facility management, leasing and marketing, budgeting, supervision, business administration, public relations, or a combination of business and student housing experience are preferred.
Benefits
  • Dental: Comprehensive dental insurance.
  • Vision: Comprehensive vision insurance.
  • 401(k): Employer-matched 401(k) plan.
  • Medical and Dependent Care Flexible Spending Accounts: Flexible spending accounts for medical and dependent care expenses.
  • Life Insurance: Employer-paid life insurance.
  • Sick Leave: Paid sick leave.
  • Paid Time Off: Paid time off for vacation, holidays, and personal days.
  • Paid Maternity Leave: Paid maternity leave.
  • Health Insurance: Comprehensive health insurance.
  • Short-Term and Long-Term Disability: Employer-paid short-term and long-term disability insurance.