Center Manager
6 days ago
Are you a highly motivated individual with strong leadership and team-building skills? Do you have management experience in a dynamic retail environment? Are you looking for a career with an established and fast-growing company? If so, we're seeking a talented and professional leader who is focused on promoting teamwork, task completion, and customer satisfaction.
Key Responsibilities:
- Recruits, hires, trains, motivates, reviews, schedules, coaches, and terminates employees
- Resolves personnel disputes and related problems privately and in a timely manner
- Evaluates and maximizes quality customer service and customer satisfaction
- Develops and implements store marketing programs
- Develops and manages in-center direct marketing, which includes managing database accuracy and efficiency
- Manages the inventory purchasing process
- Ensures store maintenance including cleanliness, safety, and organization
- Resolves customer satisfaction issues
- Monitors center opening and closing procedures (if not actually opening or closing the center, reviews what an employee has done)
- Completes reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking, etc.)
- Monitors overall center finances (P&L accountability, WIP Summary, etc.) and Key Performance Indicators
- Performs other duties as assigned
- Visits clients on a regular basis to increase sales
Requirements:
- High school diploma or GED required; advanced education degree preferred
- Understanding of and experience in the signage industry preferred
- Supervisory/management experience
- P&L experience
- Strong computer and internet skills, including Microsoft Office suite
- Must be able to deal with a variety of emotions when making business decisions, which requires emotional maturity and stability
- Must be able to handle several projects concurrently using the full range of resources available
- Must be able to resolve problems, handle conflict, and resolve complex communication issues in a calm manner
- Must be able to communicate and provide verbal feedback in a professional manner
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