Center Manager

6 days ago


Houston, Texas, United States FASTSIGNS® OF HOUSTON, TX - WESLAYAN Full time
Job Description

Are you a highly motivated individual with strong leadership and team-building skills? Do you have management experience in a dynamic retail environment? Are you looking for a career with an established and fast-growing company? If so, we're seeking a talented and professional leader who is focused on promoting teamwork, task completion, and customer satisfaction.

Key Responsibilities:

  • Recruits, hires, trains, motivates, reviews, schedules, coaches, and terminates employees
  • Resolves personnel disputes and related problems privately and in a timely manner
  • Evaluates and maximizes quality customer service and customer satisfaction
  • Develops and implements store marketing programs
  • Develops and manages in-center direct marketing, which includes managing database accuracy and efficiency
  • Manages the inventory purchasing process
  • Ensures store maintenance including cleanliness, safety, and organization
  • Resolves customer satisfaction issues
  • Monitors center opening and closing procedures (if not actually opening or closing the center, reviews what an employee has done)
  • Completes reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking, etc.)
  • Monitors overall center finances (P&L accountability, WIP Summary, etc.) and Key Performance Indicators
  • Performs other duties as assigned
  • Visits clients on a regular basis to increase sales

Requirements:

  • High school diploma or GED required; advanced education degree preferred
  • Understanding of and experience in the signage industry preferred
  • Supervisory/management experience
  • P&L experience
  • Strong computer and internet skills, including Microsoft Office suite
  • Must be able to deal with a variety of emotions when making business decisions, which requires emotional maturity and stability
  • Must be able to handle several projects concurrently using the full range of resources available
  • Must be able to resolve problems, handle conflict, and resolve complex communication issues in a calm manner
  • Must be able to communicate and provide verbal feedback in a professional manner


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