Medical Refill Coordinator

2 months ago


El Cajon, California, United States DAP Health Full time
{"title": "Prescription Refill Coordinator", "description": "Job Summary

The Prescription Refill Coordinator plays a vital role in ensuring seamless patient care by processing medication refill requests and prior authorizations. Under the supervision of the charge nurse and individual practitioners, this role is responsible for providing exceptional customer service to patients and pharmacy staff while maintaining accurate documentation of medication refills within patients' medical records.

Key Responsibilities
  1. Respond to patient and pharmacy calls regarding medication refills.
  2. Investigate the status of medication refills and educate patients on Borrego Health's medication refill policies and procedures.
  3. Provide outstanding customer service to patients and pharmacy staff to ensure a positive image for Borrego Health.
  4. Ensure accuracy in documenting medication refills within patients' medical records.
  5. Retrieve and review faxed medication refill requests from pharmacies.
  6. Present refill requests to the provider in a timely manner.
  7. Fax back signed medication refill requests to identified pharmacies.
  8. Scan faxed signed documents into patients' charts.
  9. Document refill in patients' charts.
  10. Notify patients of denied refill requests.
  11. Prepare prior authorizations for intake medications and newborn special formula per doctor's orders.
  12. Maintain compliance with Borrego Health's policies and procedures and promote a team environment.
  13. Participate in conferences, seminars, and training sessions as needed.
Requirements
  1. Graduate of an approved high school or GED equivalent.
  2. Medical assistant certificate or signed training on venipuncture, infectious control, patient privacy, basic anatomy, and physiology by a Registered Nurse or Physician.
  3. One year of medical assistant work experience.
", "lang_code": "en-US"}

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