Graveyard Support Technician

6 days ago


Long Beach, California, United States Ledgent Technology Full time
About the Role

We are seeking a highly skilled and motivated Support Technician to join our team at Ledgent Technology. As a key member of our Terminal Operations group, you will play a critical role in supporting the utilization of automation technology, including RFID, OCR, and GPS solutions.

Key Responsibilities
  • Automation Technology Support: Provide technical support and troubleshooting for our Terminal's various Applications, including RFID, OCR, and GPS solutions.
  • System Monitoring and Maintenance: Monitor and support Terminal systems, including but not limited to OCR, GPS, and RFID, to ensure optimal performance and efficiency.
  • Gate System Support: Support the Gate System Applications, including the Appointment System, and train users to ensure seamless operations.
  • Technical Research and Escalation: Research and escalate technical and process issues to appropriate vendors to ensure timely resolution.
  • Customer Service and Support: Provide outstanding customer service and support to clients, meeting customer service levels and following escalation procedures during system failures.
  • Knowledge Transfer and Documentation: Cross-train, document, and transfer knowledge to ensure continuity and efficiency in our operations.
  • Network and Server Support: Support and troubleshoot networking and server hardware to ensure optimal performance and efficiency.
  • Terminal Infrastructure Support: Monitor and support terminal infrastructure hardware, including but not limited to LTE and wifi environment, crane/gate/yard systems, and Closed Circuit Television Systems.
Requirements
  • Education: Bachelor's Degree from an accredited four-year college or university with a degree in Computer Science, Information Technology, or a closely related field.
  • Experience: At least 2 years of progressively responsible experience in an information technology environment.
  • Terminal Operations Experience: Terminal operations and terminal technology experience are desired but not necessary.
  • Analytical Skills: Strong analytical skills, including the ability to extract, compile, and analyze data.
  • Communication Skills: Good written and verbal communication skills, time management, and documentation skills.
  • Work Environment: Ability to work safely and independently, with a stand-out work ethic and punctuality.
  • Certifications: Must be able to qualify for a Transportation Worker Identification Card and pass internal background screen.
Equal Employment Opportunity

Ledgent Technology is an equal opportunity employer and welcomes applications from all qualified candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.


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