Customer Experience Ambassador

4 days ago


Memphis, Tennessee, United States Hertz Full time
Customer Experience Ambassador

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As an ambassador of our brand, you will be responsible for delivering exceptional customer experiences at our airport locations. Your primary focus will be on providing world-class customer service to our customers as they return their vehicles.

**Job Responsibilities:**
- Provide attentive, courteous, and expeditious service to customers
- Welcome customers with a pleasant greeting and professional attitude at all times
- Assist with luggage and answer questions in a friendly manner
- Provide the customer with an invoice and a full explanation of their charges
- Resolve customer issues and concerns professionally
- Inspect vehicle and record any new damage or major cleaning requirements
- Check fuel level and mileage and clearly explain final charges to the customer
- Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings

**Requirements:**
- 1 year of sales or customer experience in a high-volume or service-oriented environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple tasks and priorities
- Basic computer proficiency

**Salary:** $14.50/hour

**Benefits:**
- Benefits package including health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and advancement
- Discounts on car rentals and other services
- A dynamic and supportive work environment

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